Return & Refund Policy

At Trulife Aesthetic, customer satisfaction is our priority. We ensure that all products delivered are 100% original, authentic, and carefully packed. Please review our return and refund policy below.

1. Eligibility for Returns

Due to the nature of skincare and aesthetic products, we only accept returns under the following conditions:

• The product is damaged, defective, or incorrect at the time of delivery.

• The issue is reported within 48 hours of receiving the order.

• The product remains unused, unopened, and in its original packaging.

For safety and hygiene reasons, we cannot accept returns of opened or used products.

2. Damaged or Incorrect Products

If you receive a damaged or wrong item:

• Contact our support team within 48 hours.

• Share clear photos or videos of the product and packaging.

• Our team will review the claim and guide you through the replacement process.

If approved, we will arrange a replacement or issue a refund.

3. Refund Policy

• Refunds are processed only after the returned item is inspected and approved.

• Approved refunds will be issued within 5–7 business days.

• Refunds will be made via the original payment method (if applicable) or bank transfer.

Shipping charges (if any) are non-refundable unless the return is due to our error.

4. Order Cancellations

• Orders can be cancelled before dispatch.

• Once the order has been shipped, cancellation is not possible.

5. Non-Returnable Items

• Opened or used skincare products

• Products damaged due to misuse

• Items returned without prior approval

6. Contact Us

For return or refund requests, please contact us on WhatsApp +92 333 3533310 with your order number and details. We are committed to resolving issues quickly and professionally.